You need this course if...
- You want to audit Quality Management Systems against ISO 9001 requirements
- You are an Auditor or Quality System Manager and want to add to your credibility with a widely accepted qualification issued by an UKAS approved certification body.
You will learn...
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The purpose of a QMS and the ISO 9001 principles of quality management
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Essential definitions to help you interpret and audit ISO 9001 requirements
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To analyze ISO 9001 clauses and suggest examples of evidence that would show conformance with these requirements
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The roles and responsibilities of an auditor and lead auditor
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To plan and conduct an interview with top management and evaluate an organization’s quality policy and objectives
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To prepare an on-site audit plan that establishes effective audit trails across processes and between members of an audit team
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How to audit processes for conformance and effectiveness, including any specific quality objectives
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To prepare thoroughly for audit and produce process based checklists
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To gather objective evidence through observation, interviewing and reviewing documentation
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How to evaluate objective evidence and correctly identify conformance and non-conformance with requirements
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To report findings accurately against requirements of ISO 9001, write and grade non-conformity reports and evaluate proposals for corrective action
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How to relate your audit findings to the policy and objectives of the organization and present your overall evaluation to top management.
You will need...
- Knowledge and understanding of ISO 9001 and experience in auditing
- Ideally, to have attended our Introduction to ISO 9001 course
- To understand the basics of how organisations work and the role of top management
- To have good knowledge of ISO 9001 and possess knowledge of these quality management principles and concepts: the Plan, Do, Check, Act (PDCA) cycle
- The relationship between quality management and customer satisfaction
- Commonly used quality management terms and definitions and the seven Quality Management Principles as given in ISO 9000
- The process approach used in quality management
- The Model of a Process Based Quality Management System
- The structure and content of ISO 9001
- To complete approximately 2 hours of pre-course work prior to attending the course.
Your future development
- OH&S and EMS Auditor conversion courses
- Tutored Audits (coached live audit at your company)
- See our Business Improvement courses
Course length
Four days.
