Who should attend?
- You want to audit Quality Management Systems against ISO 9001 requirements
- You are an Auditor or Quality System Manager and want to add to your credibility with a widely accepted qualification issued by an UKAS approved certification body.
What will you learn?
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The purpose of a QMS and the ISO 9001 principles of quality management
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Essential definitions to help you interpret and audit ISO 9001 requirements
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To analyze ISO 9001 clauses and suggest examples of evidence that would show conformance with these requirements
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The roles and responsibilities of an auditor and lead auditor
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To plan and conduct an interview with top management and evaluate an organization’s quality policy and objectives
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To prepare an on-site audit plan that establishes effective audit trails across processes and between members of an audit team
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How to audit processes for conformance and effectiveness, including any specific quality objectives
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To prepare thoroughly for audit and produce process based checklists
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To gather objective evidence through observation, interviewing and reviewing documentation
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How to evaluate objective evidence and correctly identify conformance and non-conformance with requirements
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To report findings accurately against requirements of ISO 9001, write and grade non-conformity reports and evaluate proposals for corrective action
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How to relate your audit findings to the policy and objectives of the organization and present your overall evaluation to top management.
What do you need to prepare?
- Knowledge and understanding of ISO 9001 and experience in auditing
- Ideally, to have attended our Introduction to ISO 9001 course
- To understand the basics of how organisations work and the role of top management
- To have good knowledge of ISO 9001 and possess knowledge of these quality management principles and concepts: the Plan, Do, Check, Act (PDCA) cycle
- The relationship between quality management and customer satisfaction
- Commonly used quality management terms and definitions and the seven Quality Management Principles as given in ISO 9000
- The process approach used in quality management
- The Model of a Process Based Quality Management System
- The structure and content of ISO 9001
- To complete approximately 2 hours of pre-course work prior to attending the course.
Your future development
- OH&S and EMS Auditor conversion courses
- Tutored Audits (coached live audit at your company)
- See our Business Improvement courses
Course length
- 5 days for the traditional face to face classroom course including the exam on the final day.
- The blended course consists of two days eLearning and three days of classroom or virtual classroom. eLearning modules must be completed (including exams) in order for delegates to be able to attend the three day classroom/virtual classroom modules.
- All blended and virtual lead auditor training courses (in-house or public) will be run over six days. Five days to cover the course content and a two-hour exam held on the sixth day. During the course, your trainer will liaise with you to agree the timing of the exam.
- For eLearning, the average guided learning time is intended to be between 6-7 hours. Study time can vary depending on a range of factors including; delegates' current understanding of the subject, study environment and learning style.
