Federal Express Corporation, a subsidiary of FedEx Corp. and the world's largest express transportation company has become the first and only global end-to-end transportation and logistics provider to achieve ISO 9001 certification for 30 consecutive
This certification milestone, awarded by LRQA, highlights FedEx's sustained commitment to quality and operational excellence in the transport industry, a status never achieved before in the entire transport industry.
ISO 9001 is the international standard for maintaining an effective quality management system, awarded by LRQA. Of LRQA’s 61,000+ clients globally, only 0.7% of which having received similar 30-year certification. The certification was awarded following a complex assessment conducted over two months of auditing, underscoring the magnitude of this accomplishment.
ISO 9001 is the world's most recognised quality management standard, designed to help organisations ensure that they meet the needs of customers and other stakeholders while complying with statutory and regulatory requirements related to a product or service. Achieving ISO 9001 certification demonstrates an organisation’s commitment to consistently delivering high-quality products, services, and is a clear indicator of operational excellence.
This certification reinforces FedEx’s longstanding dedication to quality and customer satisfaction. The consolidation of the certifications held by legacy FedEx Express, FedEx Ground, and FedEx Services into a single global certification simplifies processes, enhances operational efficiency, and ensures a unified approach to quality management across the entire organisation.
Sriram Krishnasamy, Chief Transformation Officer at FedEx, said:
“We are incredibly proud to have achieved this global ISO 9001 certification. This recognition is a testament to the hard work and dedication of our team members around the world who are committed to delivering exceptional service to our customers every day. It also reflects our unwavering commitment to continuous improvement and operational excellence.”
Kunden Dhillon, Director of Global Accounts at LRQA, added:
“LRQA is committed to shaping a better future for our clients, our people, our communities and our planet through risk management, so we are particularly proud to partner with FedEx who shares that passion and dedication. Maintaining compliance with the international standard for quality management over 30 years is a truly significant feat, and we offer our sincere congratulations to the team. They have demonstrated market-leading dedication to reducing operational risks and driving business performance, going beyond compliance to competitive edge.”
The benefits of ISO 9001 certification are substantial. It enhances customer satisfaction by ensuring that products and services meet consistent quality standards. It also promotes efficiency by streamlining processes, reducing waste and improving resource management. For FedEx, this certification underscores the company’s leadership in the global logistics and transportation industry, reinforcing its reputation as a reliable and trusted partner.
As FedEx continues to innovate and evolve, with DRIVE and Network 2.0, the global ISO 9001 certification will serve as a cornerstone of its quality management system, supporting the company’s mission to connect people and possibilities around the world, responsibly and resourcefully.
