you are a manager with responsibility for defining, developing and managing processes and / or management representative and / or management systems practitioner
you want to learn about the requirements concerning the process approach as defined in the latest Annex SL based management system standards

the underlying principles concerning the process approach and how this is addressed in the management system standards based on Annex SL, e.g. ISO 9001:2015 - Quality management system requirements and ISO 14001:2015 - Environmental management system requirements
how to define a process and standardise it with respect to an understanding of what aspects are key to the specific requirements of interested parties
where in a process key measures are located and their role in enabling performance evaluation and fulfilment of intended management system outcomes

ideally you will have an appreciation of at least one Annex SL based management system standard, e.g. ISO 9001:2015 and / or ISO 14001:2015

This course can be delivered either as a public event or as an in-company event and in a virtual or face-to-face classroom setting:

ISO Management System Standards Workshop: Process Management