Terms of use

MyLRQA Terms and Conditions

By accessing and using this website you shall be deemed to have accepted these terms and conditions in full. If you do not accept these terms and conditions in full you must leave this website immediately. Nothing on this website is intended to override the corporate separateness of individual entities. LRQA group consists of LRQA Group Limited and its various subsidiaries and affiliates worldwide. For convenience and simplicity on this website, those terms and terms such as organisation, organization, company, we, our, and its are used from time to time as abbreviated references to one or more entities in the LRQA group. These references do not reflect the operational or corporate structure of, or the relationship between, the entities in the LRQA group. Additionally, the entities in the LRQA group have business relationships with many clients, suppliers, governments, and others. For convenience and simplicity, terms such as joint venture, partnership, co-venturer, and partner may be used to indicate business relationships involving common activities and interests, but those terms may not indicate precise legal relationships.

1. These terms of use describe the basis on which LRQA will grant you access and use of the LRQA Client Portal (the “System”), and you agree that these Terms are subordinate to any contract for certification or consulting services with LRQA.
2. These Terms apply upon your access and use of the System and you agree to comply with them.
3. LRQA grants you a non-exclusive, non-transferable, revocable licence to access and use the System on a worldwide basis.
4. Links to and from other web sites and links to third party websites are provided solely for your convenience. LRQA has not reviewed these third-party websites and does not control and is not responsible for these websites or their content or availability. If you decide to access any of the third-party websites, you do so entirely at your own risk.
5. You acknowledge that the licence LRQA grants you may not be shared with anyone other than authorised users nominated by you to use the System and who have been provided with log in details and a password by LRQA or your nominated administration user (Authorised Users). You and your Authorised Users must not assign access to any third party.
6. You agree:
   a. that each Authorised User has permission within the Client’s organisation to access and use the System and the Client’s information;
   b. to procure that each Authorised User does not use the same password for the System as it does for any other site;
   c. ensure any changes to Authorised Users are administered by the organisation and communicated promptly with LRQA; and
   d. not to upload information to the portal that would cause serious harm to your organisation if it were to be misappropriated;
   e. to the use of Information Computer Technology (ICT) enabled audit/assessment methods by LRQA for the purpose of remote reviews or remote audits of sites or auditees in respect of any remote services to be performed by LRQA under a relevant contract for the provision of such services (the “Client Contract”). LRQA will also apply the statutory requirements for data and information security protection in this process. In the event of any conflict between these terms and conditions and any terms in the Client Contract, then the Client Contract shall always take precedence.
7. You own the information that you submit to the System and you assume any risk of loss. You agree and will ensure that your information is:
   a. complete, accurate and kept up to date throughout the duration of the Contract; and
   b. subject to the obligations in your contract with LRQA for certification and testing services if relevant.
8. You grant to LRQA a non-exclusive, non-transferable and royalty-free license to use your information uploaded onto the System for the sole purpose of enabling LRQA to provide the services on the LRQA Client Portal. The foregoing license includes the right for LRQA to develop and publish or otherwise make available broadly applicable insights regarding aggregated data but only when the data has been aggregated, anonymised or de-identified so that such insights cannot reasonably be used to identify you. Our use of such aggregated data includes, but are not limited to, statistics aggregated across all of our clients on various metrics used to analyse trends and improve product functionality, and for marketing, research, and benchmarking purposes.
9. LRQA does not warrant that your use of the System, including without limitation, the databases and/or software and your information, will be uninterrupted or error-free, or that the results obtained will be successful or will satisfy your requirements. LRQA shall conduct routine maintenance of the System and during those times, Client’s access will be interrupted.
10. We may request the deletion of any information from the System if we reasonably believe you have not complied with any obligations under this Contract or any other Contract you have with LRQA.
11. LRQA does not provide any warranty or assurance in respect of this website. Materials are not intended to constitute definitive advice in any specific situation. All implied warranties and conditions are excluded to the maximum extent permitted by applicable law. LRQA accepts no responsibility for and excludes all liability, to the extent permitted by applicable law, in connection with the access and use of this website including but not limited to any liability for errors, inaccuracies, omissions or misleading or defamatory statements.
12. LRQA will keep confidential, your information of a confidential nature that you provide to us and will not use or disclose it except in the following situations (in which case, LRQA shall notify Client if legally able to and within a commercially reasonable time):
    a. for the purpose of exercising or performing its obligations under this Contract or any certification or testing contract with any member of the LRQA Group; and
    b. to the extent required by law, any governmental, regulatory or accreditation authority, or court in any jurisdiction.
13. LRQA will at all times remain the owner or licensee (if provided under licence by a relevant third party) of all intellectual property rights in the System, reports and other services provided by LRQA in relation to these Terms. You acknowledge that these Terms do not confer any ownership rights whatsoever in the System.
14. You are permitted to print and download extracts from this website for your own non-commercial use on the following basis:
    a. no documents or related graphics on this website are modified in any way;
    b. no graphics on this website are used separately from accompanying text; and
    c. LRQA's copyright and trademark notices and this permission notice appear in all copies. Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by LRQA. Any use of extracts from this website other than in accordance with the above paragraph is prohibited. © LRQA.
15. Intellectual property rights - EiQ Lite services:
    a. Subject to the Subscription terms of this Terms of Use, we grant you a personal, non-exclusive, non-assignable and non-transferable licence to use the ‘EiQ Lite’ services available through the System (including any updates, if applicable) (the “Service(s)”) on any browser or device on which you are the primary user or which you are authorised to use. Unauthorised copying of any element of the Service including, without limitation, software that has been modified, merged or included with the Service, or the written materials associated with the Service, is expressly forbidden. Any attempt to sublicence, assign or transfer any of the rights, duties or obligation under these Terms of Use is void and may result in termination by us. You agree that you shall not copy or duplicate or permit anyone else to copy or duplicate any part of the Service, or create or attempt to create, or permit other to create or attempt to create, by reverse engineering or otherwise, the source programs or any objects programs.
    b. All proprietary LRQA content or data licensed or made available to you belongs to LRQA. LRQA owns all Intellectual Property Rights (including copyright and database rights) in such content and any selection or arrangement of such content. LRQA (and its vendors and subcontractors, if applicable) retain all copyright and other intellectual property and proprietary rights in:
    i. data, designs, models, methodologies, analysis frameworks, leading practices, specifications and other elements of the deliverables which were owned or developed by LRQA (or its vendors or sub-contractors) before, or independently from, the Service; and
    ii. all tools (and any enhancement, improvement or other derivative of those tools) including but not limited to software and working papers (whether or not these are supplied to you) used by LRQA (or its subcontractors) in performing the Service.
    c. Nothing in this Agreement shall be construed as granting to you any right, title or interest in or to any patent, trademark, copyright or other right of LRQA.
    d. You may not incorporate any such content into any materials developed for external use without the express written permission of LRQA. You shall not copy, disclose, reverse engineer or attempt to derive the composition or underlying information, structure or ideas of LRQA.
    e. You grant us a non-exclusive, worldwide, irrevocable, perpetual, royalty-free right and license to use all your data or feedback pertaining to existing functionality or proposed enhancements to functionality that we may obtain through providing and supporting the Service; for the purposes of:
    i. providing support services or other services to you;
    ii. improving the Service and any applicable software;
    iii. performing analyses related to any software and your use of the Service (if applicable); and
    iv. monitoring the performance and use of the Service and the Site.
    The foregoing license includes the right for LRQA to develop and publish or otherwise make available broadly applicable insights regarding aggregated data but only when the data has been aggregated, anonymised or de-identified so that such insights cannot reasonably be used to identify you. Our use of such aggregated data includes, but are not limited to, statistics aggregated across all our clients on various metrics used to analyse trends and improve product functionality, and for marketing, research, and benchmarking purposes.
16. Upon termination of any LRQA contract for certification or testing services, your licence and right to access to the System shall cease at the effective termination date. The Client shall use reasonable endeavours to deactivate all Authorised Users prior to termination.
17. In no event shall LRQA or any of its affiliates be liable to you for any special, consequential, incidental, direct, indirect, punitive or exemplary damages, or lost profits or for the cost of procurement of substitute goods or services, however caused, as a result of your use of or reliance on the application including any information or services provided thereby, whether for breach of warranty, contract, tort, or any other legal theory, strict liability or otherwise, even if the party has been advised of the possibility of such damages.
    Notwithstanding anything to the contrary herein, LRQA shall not have any liability to you arising out of or related in any way to this agreement and use of the application portal (whether in contract, tort, negligence, strict liability in tort, by statute or otherwise). These limits of liability in these Terms do not affect your rights under any other contract that you may have with us.
18. Without prejudice to any of your rights under these Terms, we may suspend or terminate your access to the System without notice at any time or if you are in breach of these Terms and such breach remains unremedied after 30 days from the date of notification of such breach by LRQA or is incapable of remedy.
19. Both you and LRQA will at all times comply with all applicable requirements of the applicable Data Protection Legislation (“Data Protection Legislation” means the 2018 UK Data Protection Act, and the European Union General Data Protection Regulation (EU 2016/679 GDPR) together with any additional obligations imposed by applicable laws, rules or regulations in the territory relating to matters of data protection, privacy and security). Please see LRQA's privacy notice relating to the client portal for more information.
20. The English courts shall have exclusive jurisdiction over any claim arising from or related to a visit to this website. English law shall apply to these terms and conditions.
21. These Terms and Conditions were last updated in April 2024.