Worker voice, access to remedy and engagement
Amplifying voices through effective engagement
Enhancing risk insights and empowering workers
Our worker voice and grievance solutions help organisations listen, engage and act.
Ensuring rightsholders’ voices are heard is a critical enabler of effective human rights due diligence – it helps in identifying issues early on, provides relevant real-life insights and supports effective solutions.
From surveys that capture real insights to grievance mechanism design and solutions to supporting and facilitating stakeholder engagement processes, we provide practical advice and scalable, trusted systems aligned with key international standards.
What does worker voice, access to remedy and engagement entail and how can we help?
Access to remedy or the provision of effective grievance mechanisms, and stakeholder engagement are essential components of human rights due diligence. They provide safe, accessible channels for rightsholders to raise concerns and for companies to develop effective solutions that lead to positive outcomes. Listening to workers and other stakeholders helps identify risks early, gather relevant insights and build trust, supporting compliance and responsible business practices.
LRQA offers a number of tailored services to help you enhance your rightsholder engagement and grievance management:
Review and design
We help you ensure effectiveness of your grievance mechanism by assessing your existing channels against best practice criteria, improving design and developing effective grievance management tools and protocols.
Grievance solutions
We support and build capacity of your grievance handling teams. We also operate scalable, transparent and independent grievance channels, enabling real-time monitoring, tracking, and reporting of grievances.
Worker surveys and engagement
The LRQA Worker Survey tools are designed to help organisations capture insights from their workforce. Our solutions include worker sentiment surveys as well as labour risk and critical issue surveys.
Why work with us?
It’s in our DNA
We work with our clients not only to identify human rights risks, but also to remediate it – with substantial experience in designing, implementing and managing grievance mechanisms and engagement solutions.
End to end support
From planning and deployment to result interpretation, our services are designed to support every stage of your grievance or worker survey programme. We offer customisable solutions and versatile deployment models that align with your business needs.
Partnerships
We engage with civil society and other experts to develop appropriate methodologies, ensuring our engagement tools address concerns in a sensitive and culturally appropriate manner.
Regulatory alignment
We monitor regulatory requirements – from CSRD to CSDDD to modern slavery legislation – and design engagement solutions that support compliance with diverse due diligence and reporting requirements.
